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Terms & Conditions

1:1 Online Coaching – Terms & Conditions

 

 

1. 

Membership Overview

 

You’re signing up for high-touch, personalised support to help you reach your goals. This includes:

 

  • Custom training & nutrition plans

  • Weekly check-ins

  • Direct contact with your coach via [insert method e.g. app or WhatsApp]

  • Progress tracking and adjustments

 

 

2. 

Minimum Term & Cancellation

 

  • You’re committing to a minimum of 12 months.

  • After that, it rolls monthly until cancelled with 14 days’ notice in writing.

  • No refunds or early exits during the minimum term. You’re in, or you’re not.

 

 

3. 

Coach Access & Responsiveness

 

  • We don’t live in your phone 24/7 — you’ll get responses within coaching hours (Mon–Fri, 9–5).

  • Respect the boundaries. This isn’t Amazon Prime coaching.

 

 

4. 

Payments

 

  • Billed monthly via auto-renewing direct debit.

  • You must keep payment details up to date.

  • Late or failed payments may pause coaching until resolved.

 

 

5. 

Pausing Membership

 

  • Can only be paused for serious stuff (injury, illness, major life event) with proof.

  • 14 days’ notice required and pauses don’t reduce the 12-month contract.

 

 

6. 

Client Conduct

 

  • Be honest, show up, and do the work.

  • If you ghost us for more than 30 days, we reserve the right to remove you with no refund.

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